Shipping & Returns
We’ve gathered answers to the most frequently asked questions about shipping and returns to make your experience seamless. If you can’t find what you’re looking for, feel free to email us, call, or complete our contact form—our ARKA gifting specialists will be happy to assist you within 24 hours.
1) What are my shipping options?
We offer flexible delivery solutions to suit your needs:
- Direct-to-Recipient Shipping: Individual orders delivered straight to each recipient’s doorstep.
- Bulk Shipping: Multiple gifts shipped together to one nominated location.
- Local Delivery: We provide delivery across Metro Melbourne for a fee—ideal for corporate events, hotel drops, and special setups.
Our team will help you choose the best option to ensure your gifts arrive safely and on time.
2) How long does shipping take?
Our gifts are shipped from our Melbourne-based warehouse using trusted Australian courier partners. Delivery timeframes typically range from 1–5 business days across Australia, depending on location and external factors such as weather or peak periods.
For Metro Melbourne deliveries, faster turnaround times may be available.
Once your order has been dispatched, we’ll provide tracking details so you can monitor its journey. While delivery is handled by our courier partners, our team is always here to assist if you need support. Express shipping options are also available for an additional fee.
2) How long does shipping take?
We take great care to ensure every ARKA gift arrives in perfect condition. If your order arrives damaged, incorrect, or not as expected, please contact our team as soon as possible so we can assist you promptly.
You can reach us via phone, email, or through our contact form, and we’ll work with you to find the best possible solution. Your satisfaction is always our priority.
